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Halosense Inc's Policies
Everything you need to know about your Satisfaction, Security, Privacy, Payment, Guarantee, Return and Refunds and Shipping
Customer Satisfaction Policy
Our first priority is customer satisfaction. We try to give you a quick, easy and safe online shopping experience and satisfy all our customers with excellent high quality natural health products.
We give you access to our Research & Studies center where you can learn about natural health in respiratory, clinical studies and researches in the natural field and be able to take an informed decision regarding our products.
We have great and innovative natural products, harmless and very beneficial to your health. You will find here very good prices, promptly shipping and quickly assistance to any questions. This policy is your assurance - and our commitment - that if any issue comes up, we will do our best to solve it to your satisfaction.
Privacy and Security Policy
We realize that making online purchases requires trust on your part. We ensure you that we value your trust highly and we strictly keep the privacy of your personal information and your data will not be given or sold to any third party. You are very important to us, and we are dedicated to provide you with a safe and secure online experience.
Your online orders are transmitted to us using secure technology and processed on a secure environment. In addition, we do not store your credit card information, so there is never a chance of thieves ever getting to your sensitive financial information. The online payment is done through the most secure and reliable payment transaction web site, PayPal. We are serious about data safety and privacy.
Payment Policy
We accept all major credit cards, PayPal payments, money orders and cashiers checks. If you don't feel good about ordering online call us at 1.519.641.7258 and we will proceed it for you.
Warrantee Policy
The Salin Plus device has a full 1 year manufacturer warrantee.
All our salt lamps come with a unlimited guarantee against defects in manufacturer's materials and workmanship. If a defect should arise, contact us and we will arrange for replacement of the item.
Return Policy
Halosense Inc. makes every effort to ensure products arrive in perfect condition. However in the unlikely event of a product arriving damaged, customers should contact us immediately and return the package within 7 days, for a replacement to be sent.
If you have not received your order within 15 working days from the dispatch date you should contact us. If we are unable to locate the missing product a replacement will be sent.
Refund Policy
If your purchase from Halosense Inc. is found to be faulty or unsatisfactory, please return it to us in its original packaging, in good condition, within 30 days for a full refund.
There is an exempt for the Salt Pipe due to hygiene and no refunds are accepted for this item.
After the 30 days money back guarantee, the manufacturer warranty is in effect. All the shipping / handling cost is the customer's responsibility.
Shipping Policy
We ship usually within 1-3 working days and after payment is received. Your products will come from London, Ontario, Canada. We use Canada Post services and you can choose from different shipping services (Regular, Expedited, Xpress, Priority) at the ordering time.
Local and International Orders
All Canadian customers will pay the GST taxes (5%) and the Ontario customers will pay in addition PST taxes (8%). All sales taxes and shipping cost are the responsibility of customers.
International customers won't pay taxes but additional custom charges could apply. However, we have noticed that our USA customers didn't pay any additional custom charges. When order the Salt Pipe please choose Air Mail Small Packet, being the only available method of shipping internationally.
Legal Notices and Disclaimers
All information is for educational purposes only and does not intend to diagnosis, treat or replace the advice of a qualified health care provider. Always seek qualified medical advice.
Questions?
Call us! You can reach us at 519-641-7258. If you wish to save your phone cost we can return your call immediately.
E-mail us for placing an order or for any question and we'll get back to you soon.
Order online here.
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