Halosense Inc’s Policies
Customer Satisfaction Policy
Our first priority is customer satisfaction. We try to give you a quick, easy and safe online shopping experience and satisfy all our customers with excellent high quality natural health products.
We give you access to our Research & Studies center where you can learn about natural health in respiratory, clinical studies and researches in the natural field and be able to take an informed decision regarding our products.
We have great and innovative natural products, harmless and very beneficial to your health. You will find here very good prices, promptly shipping and quickly assistance to any questions. This policy is your assurance – and our commitment – that if any issue comes up, we will do our best to solve it to your satisfaction.
Privacy and Security Policy
We realize that making online purchases requires trust on your part. We ensure you that we value your trust highly and we strictly keep the privacy of your personal information and your data will not be given or sold to any third party. You are very important to us, and we are dedicated to provide you with a safe and secure online experience.
Your online orders are transmitted to us using secure technology and processed on a secure environment. In addition, we do not store your credit card information, so there is never a chance of thieves ever getting to your sensitive financial information. The online payment is done through the most secure and reliable payment transaction web site, PayPal. We are serious about data safety and privacy.
Payment Policy
We accept all major credit cards, PayPal payments, money orders and cashiers checks.
Warranty Policy
The salinizer device have a full one year manufacturer warranty. All our products come with a guarantee against defects in manufacturer’s materials and workmanship. If a defect should arise, contact us and we will help to solve the problem.
If a defect should arise and is under the one year warranty, please send the product back to us only together with the purchase invoice. Customer will pay for the shipping cost one way and we will repair or replace and pay the shipping cost back to the customer. Customers located outside Canada would need to mark the package “No Duty Value” and “Broken Unit” to avoid additional charges coming from the border.
Note: The Ultrasonic Salinizer Saltair has to be used only with our provided salt for the warranty to be in effect. Using a different kind of salt will VOID the warranty! Also, we do not guarantee same health results using a different kind of salt!
Return Policy
Halosense Inc. makes every effort to ensure products arrive in perfect condition. However in the unlikely event of a product arriving damaged, customers should contact us immediately and return the package within 7 days, for a replacement to be sent.
If you have not received your order within 15 working days from the dispatch date you should contact us. If we are unable to locate the missing product a replacement will be send.
Refund Policy
If your purchase from Halosense Inc. is found to be faulty or unsatisfactory, please return it to us in its original unbroken packaging, in good condition, together with all belongings, as received, within 30 days for a full refund. Sorry, there is no refund for shipping and handling costs. A 10% handling fee will be deducted for returned merchandise.
There is an exempt for the Salt Pipe Inhaler due to hygiene and no refunds are accepted for this item. After the 30 days money back guarantee, the manufacturer warranty is in effect.
Customers located outside Canada would need to mark the package “No Duty Value” and “Returned Unit” to avoid additional charges coming from the border.
Shipping Policy
We ship usually within 1-3 working days and after payment is received. Your products will come from London, Ontario, Canada. We use Expedited Canada Post services (www.canadapost.ca) – a tracking number will be automatically provided. In the case that you would like a faster method please contact us to arrange.
All International customers, outside Canada and USA, have to contact us for the correct shipping charges based on shipping address.
Local and International Orders
All Canadian customers will pay the GST taxes (5%) and the Ontario customers will pay in addition PST taxes (8%). All sales taxes and shipping cost are the responsibility of customers.
International customers will not pay taxes but additional custom charges could apply. However, we have noticed that our USA customers did not pay any additional custom charges.
Legal Notices and Disclaimers
All information is for educational purposes only and does not intend to diagnosis, treat or replace the advice of a qualified health care provider.
Questions?
Call us! You can reach us at 1-519-641-7258 or email sales@salinetherapy.com . If you wish to save your phone cost we can return your call immediately.
We love to hear from you!
Our in-home salt therapy products made a difference in your health? Please let us and others know about it! This way you help us and other sufferers as well.
Have suggestions? We love to hear them!
Halosense Inc.
http://www.SalineTherapy.com
