Halosense Policy – Customer Satisfaction Policy
Halosense Policy wants your full satisfaction. Our first priority at Halosense is customer satisfaction We try to provide a quick, easy and safe online shopping experience. Additionally, we try to satisfy all our customers with excellent high quality natural health products.
Halosense gives you access to our Research & Studies centre. This way, you can learn about natural health in respiratory problems. Also, you’re able to take a look at clinical and research studies. Thus, you will be able to take an informed decision regarding our home salt therapy products.
We have great innovative natural products. Furthermore, they’re harmless and very beneficial to your health. We offer affordable pricing, prompt shipping and quick assistance to any questions. Halosense has one promise to you. If any issue comes up, we will do our best to solve it to your satisfaction!
Halosense Privacy and Security Policy
We realize that making online purchases requires trust on your part. We ensure you that we value your trust highly. Thus, we strictly keep the privacy of your personal information. No third parties will have any control over your data. You are very important to us. Therefore, we promise to provide you with a safe and secure online experience.
Your online orders are transmitted to us using secure technology. Also, we process the orders in a secure environment. In addition, we do not store your credit card information. Because of this, there is no chance of third parties stealing sensitive financial information. The online payment is done through the most secure and reliable payment transaction web site, PayPal. We are serious about data safety and privacy.
Payment Policy
We accept all major credit cards, PayPal payments, money orders, e-transfers and cashiers checks.
Halosense Warranty Policy
The SaltAir salinizer line have a full one year manufacturer warranty. Furthermore, all our products come with a guarantee against defects in manufacturer’s materials and workmanship.
If a defect should arise and it is under the one year warranty, please contact us to obtain a return authorization before you ship. You will need to send the product back to us only together with the purchase invoice. The customer will pay for the shipping cost one way and we will repair or replace, and pay the shipping cost back to the customer. Customers located outside Canada would need to mark the package “No Duty Value” / “Warranty Return” and use national post services (US postal office) to avoid additional charges coming from the border. Use a declared value for broken units under $20 to avoid brokerage fees. Please do not use UPS, DHL, Fedex or other couriers. If a brokerage fee would be charged, we will refuse the package, and request to send it again via US postal service (usps).
Note: For our SaltAir devices you must use the rock salt we provide, to be covered by the manufacturer warranty! Also, we do not guarantee same health results using a different kind of salt!
Return Policy
Halosense Inc. makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact us immediately. Return the package to us within seven days. Then, a replacement will be sent.
If you have not received your order within 15 working days from the dispatch date, you should contact us. If we are unable to locate the missing product, a replacement will be sent.
Refund Policy
If your purchase from Halosense Inc. is found to be faulty or unsatisfactory, please return it to us in its original condition. This means unbroken packaging, in good condition, together with all belongings, as received, within 30 days. After we receive and evaluate the product, you’ll receive the refund. There is no refund for shipping / handling costs and full US tariff. A 10-15% restocking fee will be deducted for returned merchandise needing touch-ups or repackaging.
There is an exempt for Salt Pipe Inhaler, Mesh Nebuliser and Aerobika due to hygiene reasons – no returns are accepted for these items!
After the 30 days money back guarantee, the one year manufacturer warranty is in effect.
Customers located outside Canada and returning a product, would need to mark the package “No Duty Value” / “Warranty Return” , use only national post services (USPS) and declare a value of $20 to avoid additional charges coming from the border.
Shipping Policy
We ship usually within 1-3 working days and after payment is received. Your products will come from London, Ontario, Canada. We use Expedited Canada Post services (www.canadapost.ca) and UPS service (www.ups.com). Furthermore, a tracking number will be automatically provided.
All International customers, outside Canada and USA, must contact us for the correct shipping charges based on your address. Only a flat partial shipping cost is charged at the time of International orders.
Local and International Orders
All Canadian customers will pay the GST taxes (5%) and the Ontario customers will pay in addition PST taxes (8%). The sales taxes and shipping costs are under the full responsibility of the customer.
International customers will not pay taxes. However, additional custom charges could apply, depending on your country. Our USA customers have to pay US Tariff that currently is set to 30% for made in China products and 35% for made in Canada products. By law, every shipment to USA have to have the tariff paid before entering to USA. To ease this, we decided to charge US customers 20% at purchase and we will cover 10% for the US tariff and the brokerage fee charged by the shipper.
Please note, that the tariff is not refundable at return.
Legal Notices and Disclaimers
All information is for educational purposes only and does not intend to diagnosis, treat or replace the advice of a qualified health care provider.
Our Quality Assurance
We want to offer you the best-quality products. Thus, we use the best manufacturers and quality available in the market today. We manufacture under ISO 9001 Certified Management System and TUV CERT. Also, we conform to all aspects of agreed certifications. Our devices use low voltage electrical adapter CE / UL / FCC certified for electrical safety. We strive to maintain the highest quality standards while continuing to meet and surpass Customer expectations.
Our 100% Satisfaction, Money-Back Guarantee
We know you will love our products. If you are not completely satisfied with our salt therapy products you may return them within 30 days of the purchase for a full refund, except s&h. Read our Return/Refund policy here. There are few devices exempt for returns, due to hygiene reasons – Salt Pipe Inhaler, Mesh Nebuliser and Aerobika.
After the 30 days money back guarantee, the one year manufacturer warranty is in effect. Please return the product to us with proof of purchase to have the item repaired or exchanged. Then, we will ship the replacement product to you free of charge. Halosense Inc’s benchmark to success is our continued dedication to providing a superior standard in both product quality and Customer satisfaction.
It’s all part of our commitment to complete customer satisfaction!
Here at Halosense Inc. we care about our World! We try as much as possible to reuse packaging and paper products. Today, 90% of paper pulp is made of wood. Furthermore, some calculations show that recycling one ton of paper saves about 4,000kWh of electricity. Additionally, it eliminates 3 cubic meters of landfill and save from water and air pollution. We care about the air you breathe!
Questions?
Call us! You can reach us at 1-519-641-7258 or email sales@salinetherapy.com . If you wish to save your phone cost we can return your call immediately.
We love to hear from you!
Did our home salt therapy products improve your health? We’d love to hear about your experience and share it with others—it could help those dealing with similar issues!
Have suggestions? We love to hear them, please contact us!
Halosense Inc – Home Salt Therapy