Customer Satisfaction Policy
Our first priority is customer satisfaction. We try to provide a quick, easy and safe online shopping experience and satisfy all our customers with excellent high quality natural health products.
We give you access to our Research & Studies centre where you can learn about natural health in respiratory problems, clinical studies and researches. This way you will be able to take an informed decision regarding our home salt therapy products.
We have great, innovative natural products, harmless, and very beneficial to your health. You will find here good prices, promptly shipping and quickly assistance to any questions. This policy is your assurance – and our commitment – that if any issue comes up, we will do our best to solve it to your satisfaction!
Privacy and Security Policy
We realize that making online purchases requires trust on your part. We ensure you that we value your trust highly and we strictly keep the privacy of your personal information. Your data will not be given or sold to any third party. You are very important to us, and we are dedicated to provide you with a safe and secure online experience.
Your online orders are transmitted to us using secure technology and processed on a secure environment. In addition, we do not store your credit card information. Because of this, there is never a chance of thieves ever getting your sensitive financial information from us. The online payment is done through the most secure and reliable payment transaction web site, PayPal. We are serious about data safety and privacy.
We accept all major credit cards, PayPal payments, money orders, e-transfers and cashiers checks.
The SaltAir salinizer line have a full one year manufacturer warranty. All our products come with a guarantee against defects in manufacturer’s materials and workmanship. If a defect should arise, contact us and we will help to solve the problem.
If a defect should arise and it is under the one year warranty, please contact us to obtain a return authorization before you ship. You will need to send the product back to us only together with the purchase invoice. Customer will pay for the shipping cost one way and we will repair or replace and pay the shipping cost back to the customer. Customers located outside Canada would need to mark the package “No Duty Value” / “Broken Unit” and use national post services (US postal office) to avoid additional charges coming from the border. Please do not use UPS, DHL, Fedex or other couriers, otherwise use a declared value for broken units under $20 to avoid brokerage fees. If a brokerage fee would be charged we will refuse the package and ask you to send it again with the US postal service (usps).
Note: Our SaltAir devices have to be used only with our provided salt for the warranty to be in effect. Using a different kind of salt will VOID the warranty! Also, we do not guarantee same health results using a different kind of salt!
Halosense Inc. makes every effort to ensure products arrive in perfect condition. However in the unlikely event of a product arriving damaged, customers should contact us immediately and return the package within 7 days, for a replacement to be sent.
If you have not received your order within 15 working days from the dispatch date you should contact us. If we are unable to locate the missing product, a replacement will be send.
If your purchase from Halosense Inc. is found to be faulty or unsatisfactory, please return it to us in its original unbroken packaging, in good condition, together with all belongings, as received, within 30 days for a full refund. Sorry, there is no refund for shipping and handling costs. A 10% restocking fee will be deducted for returned merchandise needing touch-ups and repackaging.
There is an exempt for the Salt Pipe Inhaler and Aerobika due to hygiene and no refunds are accepted for these items. After the 30 days money back guarantee, the manufacturer warranty is in effect.
Customers located outside Canada would need to mark the package “No Duty Value” / “Returned Unit” and use only national post services (USPS) to avoid additional charges coming from the border.
We ship usually within 1-3 working days and after payment is received. Your products will come from London, Ontario, Canada. We use Expedited Canada Post services (www.canadapost.ca) and UPS service (ups.com) – a tracking number will be automatically provided. In the case that you would like a faster method please contact us to arrange.
All International customers, outside Canada and USA, have to contact us for the correct shipping charges based on shipping address.
Local and International Orders
All Canadian customers will pay the GST taxes (5%) and the Ontario customers will pay in addition PST taxes (8%). All sales taxes and shipping cost are the responsibility of customers.
International customers will not pay taxes but additional custom charges could apply. However, we have noticed that our USA customers did not pay any additional custom charges.
Legal Notices and Disclaimers
All information is for educational purposes only and does not intend to diagnosis, treat or replace the advice of a qualified health care provider.
Our Quality Assurance
We are committed to offering the best-quality products, using the best practices in manufacturing and quality available in today’s world market. Our products are manufactured and controlled by ISO 9001 Certified Management System, TUV CERT, and conform to all aspects of the agreed specifications. Our devices use low voltage electrical adapter CE / UL / FCC certified for electrical safety. We strive to maintain the highest quality standards while continuing to meet and surpass Customer expectations.
Our 100% Satisfaction, Money-Back Guarantee
We know you will love our products. If you are not completely satisfied with our salt therapy products you may return them within 30 days of the purchase date for a full refund, except s&h. Read our policy here. There is an exempt for the Salt Pipe Inhaler and Aerobika due to hygiene and no refunds are accepted for these items.
After the 30 days money back guarantee, the 1 year manufacturer warranty is in effect. Please return the product to us with proof of purchase to have the item repaired or exchanged. We will ship the replacement product to you free of charge. Halosense Inc’s benchmark to success is our continued dedication to providing a superior standard in both product quality and Customer satisfaction.
It’s all part of our commitment to complete customer satisfaction!
Here at Halosense Inc. we care about our World! We try as much as possible to reuse packaging and paper products. Today, 90% of paper pulp is made of wood; some calculations show that recycling one ton of paper saves about 4,000kWh of electricity, eliminates 3 cubic meters of landfill and save from water and air pollution.
We care about the air that you breathe!
Call us! You can reach us at 1-519-641-7258 or email firstname.lastname@example.org . If you wish to save your phone cost we can return your call immediately.
We love to hear from you!
Did our home salt therapy products make a difference in your health? Please let us and others know about it! This will help other sufferers as well.
Have suggestions? We love to hear them, please contact us!
Halosense Inc – Home Salt Therapy